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- Presenters-0052 + (Six years ago, we set out to study how com … Six years ago, we set out to study how complex systems simulations could support collaborative water planning. We hypothesized that, by allowing participants to see the hidden effects of land- and water-use decisions on water flow, such tools could provide a platform for collective and innovative solution-building to complex environmental problems. We first adopted a developmental and collaborative agent-based approach, where groups of stakeholders learned how to inform and use models to assess the impacts of different implementation strategies. Despite their improved understanding and enhanced exploration of solutions, participants resisted policy innovation beyond familiar strategies. We refined our approach towards facilitated interaction with complex systems models and additional interfaces to help stakeholders provide direct input to the simulations, comprehend model outputs, and negotiate tradeoffs. Participants challenged outdated and false assumptions and identified novel solutions to their water woes. Nevertheless, at times the dissonance between simulation outputs and participants’ expectations was too great to accept and own. We share three stories of the obstacles encountered and offer suggestions to overcome them: keep models and interfaces simple, make both biophysical processes and values visible and tangible, and explicitly structure the social aspects of the simulation’s use. We draw on our experiences to show what aspects of visualization can support participatory planning.zation can support participatory planning.)